{"id":20372,"date":"2025-02-25T15:01:46","date_gmt":"2025-02-25T14:01:46","guid":{"rendered":"https:\/\/www.prantl.com\/t\/"},"modified":"2026-06-01T18:51:02","modified_gmt":"2026-06-01T16:51:02","slug":"t","status":"publish","type":"page","link":"https:\/\/www.prantl.com\/en\/t\/","title":{"rendered":"Terms and Conditions"},"content":{"rendered":"\n<div class=\"wp-block-uagb-container einleitung-2 uagb-block-8413212c alignwide uagb-is-root-container\">\n<div class=\"wp-block-uagb-advanced-heading uagb-block-2b0d7d01\"><h1 class=\"uagb-heading-text\">General Terms and Conditions<\/h1><\/div>\n<\/div>\n\n<div class=\"wp-block-uagb-container uagb-block-57b49b00 alignwide uagb-is-root-container\">\n<p><strong>Scope, customer information<br\/><\/strong>The following General Terms and Conditions govern the contractual relationship between Prantl GmbH and consumers and businesses purchasing goods via our shop. We do not recognise any terms and conditions that conflict with or deviate from our Terms and Conditions. The contract language is German.  <\/p>\n\n\n\n<p><strong>Conclusion of contract<\/strong> <br\/>(1) The offers on the internet constitute a non-binding invitation to you to order goods.<br\/>(2) You may place one or more products in the shopping cart. During the ordering process, you enter your details and preferences regarding payment method, delivery arrangements, etc. Only by clicking the order button do you submit a binding offer to conclude a purchase contract. The confirmation of receipt of the order sent immediately by email does not yet constitute acceptance of your purchase offer.   <br\/>(3) We are entitled to accept your offer within 1 business day by sending an order confirmation by email. If this period referred to in sentence 1 expires without result, your offer shall be deemed rejected, i.e. you are no longer bound by your offer. <br\/><br\/><strong>Conclusion of contract and storage of the contract text<\/strong> <br\/>In our online shop, the contract is concluded technically via the WooCommerce shopping cart system: by clicking the &#8220;Buy now&#8221; button, you submit a binding offer. The contract text (your order data and the selected configurations) is stored by us and can be viewed by you after placing the order via your password-protected customer account, provided you have created one. Please note that there is no statutory right of withdrawal for goods that are not prefabricated and for the production of which an individual selection or determination by you is decisive or which are clearly tailored to your personal needs (configurable print products). For these products, the production and delivery times specified individually during the ordering process also apply.   <\/p>\n\n\n\n<p><strong>Payment<br\/><\/strong>The payment methods available to the customer are specified in the online shop. More on <a href=\"\/zahlung-versand\">Payment  Shipping<\/a>.<br\/>In commercial transactions, any right of retention and any right to refuse performance on the part of the client is excluded, except in the case of undisputed or legally established counterclaims. If delivery is not accepted, the resulting costs will be charged. If fulfilment of the payment claim is jeopardised due to a deterioration in the client\u2019s financial circumstances occurring or becoming known after conclusion of the contract, the contractor may demand advance payment and immediate payment of all outstanding invoices, including those not yet due, retain goods not yet delivered, and suspend further work on ongoing orders. The contractor is also entitled to these rights if the client fails to make payment despite a reminder that triggers default. If the client\u2019s order entails exceptionally high material and\/or labour costs, the contractor is entitled to demand advance payment.     <\/p>\n\n\n\n<p><strong>Customer information: Storage of your order data<\/strong><br\/>We store your order with details of the concluded contract (e.g. type of product, price, etc.). We will send you the <a href=\"https:\/\/www.prantl.com\/en\/t\/\" data-type=\"page\" data-id=\"6620\">TCs<\/a>, but you can also access the <a href=\"https:\/\/www.prantl.com\/en\/t\/\" data-type=\"page\" data-id=\"6620\">TCs<\/a> at any time after the contract has been concluded via our website.<br\/>As a registered customer, you can access your past orders via the customer login area (https:\/\/www.prantl.com\/mein-account\/orders). <\/p>\n\n\n\n<p><strong>Customer information: Correction notice<\/strong><br\/>You may correct your entries at any time before submitting the order by using the delete key. We will inform you of further correction options as you proceed through the ordering process. You may also terminate the ordering process at any time by closing the browser window.  <\/p>\n\n\n\n<p><strong>Delivery<br\/><\/strong>Delivery will be made within the delivery periods stated on the product pages. These apply subject to smooth operational processes. Firmly binding delivery dates require our express confirmation. If a promised delivery date falls on a public holiday, the date will be postponed to the next business day (excluding Saturday).<br\/>Shipping risk: <br\/>For consumers: The risk of accidental loss and accidental deterioration of the goods passes to you only upon handover of the goods to you (Section 446 German Civil Code).<br\/>For businesses: Delivery is at your risk. The risk passes as soon as we have handed the item over to the forwarding agent or carrier (Section 447 German Civil Code). In this case, we are liable for the choice of shipping method only in cases of intent and gross negligence.     <br\/><br\/>The goods are insured in accordance with the standard terms of the transport companies. Additional insurance will be taken out only upon express written request and at the customer\u2019s expense.<br\/>Force majeure, strikes or operational disruptions for which we are not responsible extend the delivery time by the duration of the disruption. If such disruptions result in a delivery delay of more than four weeks, both parties are entitled to withdraw from the contract. In these cases, there is no claim for damages in the event of slight negligence.<br\/>We reserve the right to ship goods produced earlier than the stated date by standard shipping despite an express order, provided that the guaranteed delivery date to the customer is met.<br\/>If the customer does not accept delivery without a justified reason (e.g. withdrawal), the resulting additional costs will be charged.   <\/p>\n\n\n\n<p><strong>Warranty<\/strong><br\/>The statutory provisions apply to claims due to defects in the delivered goods, with the exception that a claim for damages due to a defect exists only in accordance with the following section &#8220;Liability&#8221;.<\/p>\n\n\n\n<p><strong>Liability<br\/><\/strong>(1) We are liable without limitation for intent and gross negligence. In the event of a slightly negligent breach of a primary contractual obligation or an ancillary obligation, the breach of which jeopardises the achievement of the purpose of the contract or the fulfilment of which makes the proper performance of the contract possible in the first place and on compliance with which the customer was entitled to rely (&#8220;material ancillary obligation&#8221;), our liability is limited to foreseeable damages typical for the contract. We are not liable for the slightly negligent breach of contractual ancillary obligations that do not constitute material ancillary obligations.  <br\/>(2) Liability in the event of fraudulent concealment of defects or the assumption of a guarantee of quality, as well as liability for claims under the Product Liability Act and for damages resulting from injury to life, body or health, remain unaffected. This does not entail any change in the burden of proof to the detriment of the customer. <br\/>(3) With the exception of claims arising from tort, claims for damages by the customer for which liability is limited under this clause shall become time-barred after one year, calculated from the statutory commencement of the limitation period.<br\/>(4) To the extent that Prantl GmbH\u2019s liability is excluded or limited, this also applies to the personal liability of employees, workers, staff, representatives and vicarious agents.<\/p>\n\n\n\n<p><strong>Archiving<br\/><\/strong>Templates and other items intended for reuse, as well as semi-finished and finished products, will be stored by the contractor beyond the delivery date only by prior agreement and against possible special remuneration. The contractor is liable only for intent and gross negligence.<br\/>If the aforementioned items or data are to be insured, the client must arrange this in the absence of an agreement. <\/p>\n\n\n\n<p><strong>Ownership \/ trade practice<\/strong><br\/>Unless otherwise agreed, intermediate products used by the contractor to manufacture the contractual product, e.g. films, lithographs and printing plates, remain the property of the contractor, even if they are charged separately. There is no obligation to surrender them and they will therefore not be delivered. <\/p>\n\n\n\n<p><strong>Copyright<\/strong><br\/>Printed materials and electronic publications are produced based on content specifications provided by the client. The contractor has no influence on their content. The client, or a third party engaged by the client, is therefore liable to the contractor for ensuring that they hold all rights to use, distribute and publish all transferred data (including text and image material). In addition, the client is liable for ensuring that the production of the printed materials or electronic publications commissioned by them does not infringe any protective or copyright rights of third parties, that their content does not violate applicable law, and that the printed materials do not contain any anti-competitive content. If the contractor is held liable by third parties whose rights are infringed by the use of templates or data provided by the client, the client shall indemnify the contractor against all related liabilities and expenses.    <\/p>\n\n\n\n<p><strong>Data protection<br\/><\/strong>The contractor is entitled to store electronically and further process the data provided by the client. Deletion of the data requires text form. The contractor undertakes to treat all personal data confidentially. The contractor is entitled to pass on customer data arising from the contractual documents or necessary for contract performance to third parties, in particular to contractual partners, but only insofar as this serves order processing. The applicable data protection provisions will be observed by the contractor.    <\/p>\n\n\n\n<p><strong>Cancellation policy<\/strong><br\/>Information on the right of withdrawal can be found on our <a href=\"https:\/\/www.prantl.com\/en\/cancellation-policy\/\" data-type=\"page\" data-id=\"6626\">cancellation policy page<\/a>.<\/p>\n\n\n\n<p><strong>Place of performance and jurisdiction<br\/><\/strong>If the client is a merchant, a legal entity under public law or a special fund under public law, the following shall apply:<br\/>(1) the parties agree that Munich shall be the place of performance for the contractual services to be rendered by the contractor and the client,<br\/>(2) the parties agree that Munich shall be the place of jurisdiction for all disputes in connection with the contractual relationship.<\/p>\n\n\n\n<p><strong>Governing law<br\/><\/strong>The law of the Federal Republic of Germany shall apply. The provisions of the UN Convention on Contracts for the International Sale of Goods (CISG) are excluded. <\/p>\n\n\n\n<p><strong>Severability clause<br\/><\/strong>Should one or more provisions be wholly or partially invalid, this shall not affect the validity of the remaining provisions.<\/p>\n\n\n\n<p><strong>Retention of title<\/strong><br\/>The goods remain our property until full payment has been made.<\/p>\n\n\n\n<p><strong>Dispute resolution<\/strong><br\/>We are willing to participate in dispute resolution proceedings before a consumer arbitration board. The competent body is the Federal Universal Arbitration Board, Zentrum f\u00fcr Schlichtung e.V., Stra\u00dfburger Stra\u00dfe 8, 77694 Kehl am Rhein, <a href=\"http:\/\/www.universalschlichtungsstelle.de\" data-type=\"link\" data-id=\"www.universalschlichtungsstelle.de\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">www.universalschlichtungsstelle.de<\/a>. <\/p>\n\n\n\n<p><strong>Miscellaneous<br\/><\/strong>The contractor is entitled to commission third-party companies and vicarious agents to perform parts of, or the entire, order. The sale of individual business units or the contractor\u2019s entire company, or a change of shareholders, does not give rise to any special right of termination. <\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>General Terms and Conditions Scope, customer informationThe following General Terms and Conditions govern the contractual relationship between Prantl GmbH and 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